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IFMA CFM Exam Syllabus Topics:

Topic
Details

Topic 1

Sustainability: This section evaluates the skills of the target audience in managing sustainability initiatives. It covers energy management, water management, materials and consumables management, waste management, and workplace site management to promote environmentally responsible practices within facilities.

Topic 2

Facility Information Management and Technology Management: This domain focuses on the skills of Information Technology Managers in data collection and information management. It includes information protection and cybersecurity, technology needs assessment and implementation, and maintenance and upgrades of technology systems to ensure efficient operations.

Topic 3

Finance and Business: This section measures the skills of Financial Managers in operational and capital budgeting processes. It includes evidence-based decision-making processes, procurement strategies, contracting practices, financial analysis, and reporting to ensure sound financial management within facilities.

Topic 4

Real Estate: This domain assesses the skills of the target audience in developing real estate strategies. It covers real estate assessment, acquisition, disposal processes, asset management, space management, major projects, and new construction to optimize facility use.

Topic 5

Occupancy and Human Factors: This section measures the skills of Facility Managers and covers the workplace environment, occupant services, and occupant health, safety, and security. Understanding these factors is essential for creating a conducive and safe work environment for all occupants. Operations and Maintenance: This domain assesses the capabilities of Operations Managers in managing buildings, systems, infrastructure, and grounds. It includes overseeing furniture, fixtures, and equipment, ensuring physical safety and security, and implementing effective operations and maintenance processes. Knowledge of work management support systems and handling renewals and renovations is also critical.

Topic 6

Risk Management: This section measures the skills of Risk Managers in planning for risk management. It includes emergency preparedness, response, recovery strategies, facility resilience, and business continuity planning to mitigate potential risks associated with facility operations.

Topic 7

Leadership and Strategy: This domain focuses on the competencies of Facility Managers in strategic planning and alignment with organizational demands. It covers policies, procedures, compliance issues, individual and team management, leadership qualities, relationship management, change management, corporate social responsibility, and understanding external factors affecting facility management.

IFMA Certified Facility Manager Sample Questions (Q181-Q186):

NEW QUESTION # 181
An organization is considering relocating from leased building #1 into leased building #2. Leased building #1 is 55,000 sq. ft. costing $1,100,000 annually. Leased building #2 is 50,000 sq. ft. costing $1,100,000 annually.
Building #1 can house 500 people and building #2 can house 580 people. The company's benchmark is
$2,000.00 per person per year for leased space. What is the MOST important reason to know what the company's benchmarks are?

A. It simplifies the budgeting process.
B. It allows other organizations to measure against your results.
C. It provides a quantitative measure to support your recommendations and decisions.
D. It structures your recommendations in a method your managers require.

Answer: C

Explanation:
Knowing company benchmarks provides a quantitative measure (C)that supports informed decision- making in real estate and facility planning.
* Benchmarking allows for comparisons of space efficiency and cost-effectiveness.
* Why not other options?
* (A) External comparisonsare secondary to internal decision-making.
* (B) Structuring recommendationsis beneficial but not the primary reason.
* (D) While benchmarks aid budgeting, they primarily validate decisions.

NEW QUESTION # 182
What is used to control lighting, HVAC, and other systems?

A. Computer-Aided Maintenance Management Systems (CMMS)
B. Geographical Information Systems (GIS)
C. Building Information Modelling (BIM)
D. Building Automation Systems (BAS)

Answer: D

Explanation:
ABuilding Automation System (BAS) is designed to control HVAC, lighting, and other facility systems.
TheIFMA Technologycompetency emphasizes the role ofautomated building controls in energy efficiency and maintenance.
* Option A (BAS) is correctbecause itmonitors and adjusts building systems for efficiency and performance.
* Option B (GIS)is used forgeographical mapping, not system control.
* Option C (CMMS)is formaintenance tracking, not direct system control.
* Option D (BIM)is forbuilding design and lifecycle management, not real-time system operations.
BAS systemsoptimize energy use, reduce operational costs, and improve occupant comfort.

NEW QUESTION # 183
How should the facility manager ensure the gym meets staff expectations?

A. Solicit staff asking for suggestions on how to improve the gym.
B. Have the facility manager perform the monthly inspections.
C. Hire a consultant to provide you with information regarding trends to keep a gym current.
D. Poll in the industry and ask them how best to create and maintain a gym facility for staff use.

Answer: A

Explanation:
TheIFMA Occupancy and Human Factorscompetency highlights the importance of understanding occupant needs and expectations.
* Soliciting staff feedback (A)ensures the gym aligns withactual user needsrather than assumptions.
* Polling the industry (B)may provide general trends but lacks site-specific relevance.
* Facility manager inspections (C)focus on maintenance rather than user experience.
* Hiring a consultant (D)can be useful but iscostly and unnecessary if internal feedback is gathered effectively.
Regularstaff surveys, feedback mechanisms, and engagementare critical for maintaining high user satisfaction.

NEW QUESTION # 184
What is the best option to speed up the mail delivery process?

A. Decrease mailroom staff and begin sorting and delivering mail every other business day.
B. Keep current mailroom staff and change the mail code process to designate floors and provide employees mail slots.
C. Increase mailroom staff to help speed up mail sorting and delivery.
D. Keep current mailroom staff levels but implement overtime to speed up sorting and delivery.

Answer: B

Explanation:
TheIFMA Operations and Maintenancecompetency highlightsprocess optimizationas a key element of efficient facility management.
* Option B (Implementing a mail code system)streamlines delivery, reducing misdirected mail and improving efficiency.
* Option A (Reducing staff and frequency)would worsen the issue.
* Option C (Increasing staff)increases costs without addressing theroot cause of delays.
* Option D (Using overtime)is ashort-term fixbut is not a sustainable solution.
Using a mail coding system aligns with best practices for operational efficiency, reducing sorting time and delivery errors.

NEW QUESTION # 185
What facility management systems' software retains assets building performance with standardized key performance metrics?

A. Integrated Workplace Management System
B. Computerized Maintenance Management System
C. Building Automation System
D. Building Information Modeling System

Answer: A

Explanation:
AnIntegrated Workplace Management System (IWMS)is used in facility management to track assets, building performance, and key performance metrics. It:
* Integrates real estate, space, maintenance, capital projects, and sustainability data into a single platform.
* Provides analytics for performance tracking and long-term facility planning.
* Why the other options are incorrect:
* (B) Building Automation Systems (BAS)manage HVAC and lighting but do not track overall asset performance.
* (C) Building Information Modeling (BIM)focuses ondesign and constructionrather than facility performance.
* (D) Computerized Maintenance Management Systems (CMMS)track maintenance but do not provide comprehensive asset performance metrics.

NEW QUESTION # 186
......

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